What is your return policy?

Your satisfaction is our number one priority! If there is a defective or damage product, please contact us at info@lashgirlspro.com and we will be happy to assist you.
Our return policy lasts 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Shipping costs are non-refundable. 
If you wish to return or exchange your unused or unopened products, please email us at info@lashgirlspro.com. We can refund unused and unopened items within 14 days.

 

What happens if my package is lost?

If your package becomes lost or stolen, Lashgirls will help you to locate the lost package. Please email us at info@lashgirlspro.com so we can assist you. Lashgirls is not responsible for lost or stolen packages.

 

When will my item ship?

We process orders Monday to Friday, excluding holidays. Orders placed on the weekend will be processed on Monday. 

 

Are your lashes Mink or Silk?

All of our lashes are made from the highest quality synthetic PBT fibres. They are faux mink. Lashgirls lashes are a deep matte black and never lose their curl.

 

Is your adhesive Latex free?

Yes! All of our adhesives are latex free.

 

How long do I keep my adhesive? 

We suggest you to replace your adhesive every 4-6 weeks. You can write the date on the adhesive bottle to know when you opened it. Remember to wipe your nozzle after each use to prevent from nozzle clogging.

 

What environment should I store the adhesive in?

Unopened adhesives can be stored in fridge for up to 3 months in consistent fridge temperature. You never need to store it in the freezer. Once they are opened, we recommend not to store them in the fridge.
Store your opened adhesive in an airtight container where it is dry, cool and dark with silica pack or dry rice.

 

What is the ideal environment to lash? 

Ideal room temperature is 21 Celsius. Ideal humidity level is 50%.
Turn on your humidifier 2 hours before the appointments if your room is too dry.
If your room is too cold and low humidity level, adhesive will not cure. If your room is too hot and high humidity level, adhesive will cure too quickly.

 

Which adhesive is best for sensitive eyes? 

Lashgirls clear adhesive works the best for sensitive eyes.

 

How can I get the best retention? 

Lash cleansing prior to every application.

Lash cleansing is extremely important step prior to any eyelash extensions services. Make sure client’s natural lashes are squeaky clean, free of any debris and makeup for stronger adhesive bonds.

Perfect lash room environment for your adhesive.

Ideal room temperature is 21 Celsius. Ideal humidity level is 50%.
Turn on your humidifier 2 hours before the appointments if your room is too dry. If your room is too cold and low humidity level, adhesive will not cure. If your room is too hot and high humidity level, adhesive will cure too quickly.

Perfect lash attachment and placement.

Maximize eyelash bonding surface to the natural lash. Seamless placement of eyelash extensions. Avoid any base lifting and stickies.

Using correct amount of adhesive.

Less adhesive will result less contact with natural lash. Do not double dip!

Properly storing adhesive by the instruction.

Most of lash adhesives in the market recommend you to replace it at least every 4-6weeks. Avoid direct sunlight and moist areas. Keep new adhesives in the refrigerator and when you start to use a bottle, keep it at room temperature.

Educating aftercare to your clients.

Educate your clients on how to cleanse their lashes regularly. Recommend professional lash cleansing products. Explain how it will improve their long-term retention.

 

Are your products Vegan or Cruelty Free?

All of our products are 100% cruelty free and vegan. None of Lashgirls products have been tested on animals.

 

Where can I find an MSDS for your products?

MSDS (MATEARIAL SAFTETY DATA SHEET) is available below each product descriptions. You can click the Ingredients & MSDS button to open up the file to download or print.

 

Do you offer bulk or wholesale discounts?

We are happy to offer wholesale pricing at Lashgirls to those who wish to order products in bulk. If you plan to make an order of $500 or more, please email us at info@lashgirlspro.com and include estimate order volume.